Your privacy is important to us. This Privacy Policy explains what personal data bos33 collects, why we collect it, how we use and protect it, and the rights you hold over your own information as a player on our platform.
Welcome to the bos33 Privacy Policy. bos33 ("we", "us", "our") operates the online betting platform accessible at https://bos33.pro (the "Platform"), which provides sportsbook, live casino, slot, Dragon Tiger, and Scratch Card services to players across Indonesia, including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, Palembang, and Makassar.
This Privacy Policy explains in clear, professional English how bos33 collects, uses, discloses, stores, and protects the personal data of individuals who visit, register on, or use the Platform ("Players", "you", "your"). It applies to all data collected through the Platform, our customer support channels, and any associated communications.
By registering an Account on the bos33 Platform or by continuing to use the Platform after any updates to this Privacy Policy, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree with any part of this Privacy Policy, you must discontinue your use of the Platform and may request Account closure by contacting our support team.
This Privacy Policy should be read alongside the bos33 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, national ID number, email address, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction. |
| "Data Controller" | bos33, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third-party service provider that processes Personal Data on behalf of bos33 — such as KYC verification providers, payment gateways, and fraud detection services. |
| "Account" | The registered player account held on the bos33 Platform, used to access games, place bets, and manage funds. |
| "Cookies" | Small data files placed on your device by the Platform to recognize your browser, remember preferences, and support analytics and security functions. |
| "KYC" | Know Your Customer — the identity and document verification process required for regulatory compliance and fraud prevention. |
| "IDR" / "Rp" | Indonesian Rupiah — the sole operating currency of the Platform. |
bos33 collects only the categories of Personal Data that are necessary and proportionate to the services we provide. These fall into the following categories:
The majority of the Personal Data bos33 holds about you is provided directly by you during:
When you visit or use the Platform, certain Technical & Usage Data is collected automatically through:
In certain circumstances, bos33 may receive Personal Data about you from third-party sources, including:
bos33 processes your Personal Data for the following defined purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your bos33 Account; verifying your identity and age (21+); processing login and authentication requests. |
| Service Delivery | Processing bets, deposits, and withdrawals in IDR; delivering game content; providing customer support in English and Bahasa Indonesia. |
| Regulatory Compliance | Fulfilling KYC, anti-money laundering (AML), and know-your-business obligations; responding to lawful requests from regulatory or law enforcement authorities. |
| Fraud Prevention & Security | Detecting and preventing unauthorized access, bonus abuse, collusion, money laundering, and other prohibited conduct; monitoring for account anomalies. |
| Responsible Gaming | Administering player protection tools including deposit limits, loss limits, cool-off periods, and self-exclusion; identifying at-risk players through behavioral analysis. |
| Communications | Sending transactional emails (deposit confirmations, withdrawal notifications, security alerts); responding to support queries via live chat, email, and WhatsApp. |
| Marketing (Opt-In Only) | Sending promotional offers, bonus notifications, and seasonal campaign communications (e.g., Idul Fitri, Ramadhan promotions) — only where you have given explicit consent. |
| Platform Improvement | Analyzing aggregated usage data to improve game performance, optimize the user interface, and develop new features for Indonesian players. |
| Dispute Resolution | Investigating and resolving complaints, bet disputes, and withdrawal disagreements using transaction logs and game session records. |
bos33 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
bos33 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes. Any data sharing described in this clause is strictly limited to what is necessary to operate the Platform and comply with our legal obligations.
bos33 shares Personal Data with carefully selected third-party service providers who process data on our behalf, under strict contractual data protection agreements. These providers include:
bos33 may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts where we are under a legal obligation to do so — for example, in response to a lawful court order, a regulatory investigation, or to assist in preventing or detecting a serious crime.
In the event that bos33 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified via the Platform or by email if such a transfer results in a material change to how your data is processed.
The bos33 Platform serves players across Indonesia, and our data processing infrastructure may involve servers and service providers located outside of Indonesia. When your Personal Data is transferred to a country that may not have equivalent data protection laws to those applicable in Indonesia, bos33 implements appropriate safeguards to ensure your data remains protected to the same standard, including:
For specific inquiries about where your Personal Data is processed and the safeguards in place for international transfers, please contact us at [email protected].
bos33 retains your Personal Data for the minimum period necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of active Account + 5 years after closure | AML compliance and regulatory audit requirements |
| KYC Documents | 5 years from Account closure date | Regulatory obligation and fraud prevention records |
| Financial Transaction Records | 5 years from transaction date | AML legislation and financial audit requirements |
| Game Session Logs | 2 years from session date | Dispute resolution and fairness verification |
| Customer Support Transcripts | 2 years from interaction date | Quality assurance and complaint reference |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Demonstration of valid consent basis |
| Technical & Usage Logs | 12 months from collection | Security monitoring and platform optimization |
| Self-Exclusion Records | Minimum 6 years from exclusion date | Responsible gaming compliance and re-registration prevention |
Upon expiry of the applicable retention period, your Personal Data will be securely deleted or anonymized so that it can no longer be associated with you as an individual. Anonymized or aggregated data may be retained indefinitely for statistical and business analysis purposes.
bos33 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, loss, disclosure, alteration, or destruction. Our core security infrastructure includes:
Cookies are small text files stored on your device by your browser when you visit the bos33 Platform. They allow the Platform to recognize your browser across sessions, remember your preferences, maintain your login state, and support analytics and security functions.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Strictly Necessary | Required for the Platform to function — session management, login authentication, CSRF protection, load balancing. Cannot be disabled without breaking core functionality. | Session / up to 24 hours |
| Functional / Preference | Remember your language preference, display settings, and previously visited sections to personalize your experience on the Platform. | Up to 12 months |
| Analytics / Performance | Collect anonymized data on how players navigate the Platform (pages visited, time on page, error rates) to help us improve performance and usability. No personally identifiable data is collected via analytics cookies. | Up to 24 months |
| Security / Fraud Prevention | Support device fingerprinting and behavioral analysis systems that detect suspicious login attempts, bot activity, and fraudulent transactions. | Up to 12 months |
You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling essential cookies will impair or prevent your ability to log in and use the Platform. Instructions for managing cookies in popular browsers are available in each browser's help documentation. As a player in Indonesia using browsers such as Chrome, Firefox, Samsung Internet, or Opera Mini, these settings are typically accessible under Settings → Privacy or Settings → Site Settings.
As a player on the bos33 Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will acknowledge your request within 5 business days and aim to fulfill it within 30 days, subject to identity verification and any applicable legal exceptions.
The bos33 Platform is strictly intended for individuals aged 21 years or older. bos33 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in the Account registration process, and bos33 may request documentary proof of age at any time.
If bos33 discovers that Personal Data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to close the Account, delete the associated Personal Data (subject to any AML or legal retention obligations), and forfeit any funds held in the Account in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child under the age of 21 has registered an Account on the bos33 Platform, please contact us immediately at [email protected]. We will treat your report with the highest priority and take appropriate action within 24 hours of receipt.
The bos33 Platform may contain references to or integrations with third-party game studios and technology providers, including Evolution Gaming, Pragmatic Play, Microgaming, Spribe, and Pocket Games Soft. While bos33 carefully vets all technology partners, each third-party provider operates under its own privacy policy and data handling practices. bos33 is not responsible for the privacy practices of third-party providers whose technology is embedded within the Platform.
bos33 does not include outbound links to unaffiliated third-party websites. All navigation within the Platform remains within the bos33 domain. Should you independently visit third-party websites — for example, by navigating to a payment provider's own portal to check a transaction — you do so under that provider's own terms and privacy policy. We encourage you to review the privacy documentation of any third-party service you interact with separately from the bos33 Platform.
bos33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When material changes are made, we will notify you by one or more of the following methods:
Where a change to this Privacy Policy materially affects how we process your Personal Data and requires your consent, we will seek that consent before applying the new processing activity to your data. Your continued use of the Platform after a Privacy Policy update takes effect constitutes your acceptance of the revised terms, except where your fresh consent is specifically required.
We encourage you to review this Privacy Policy periodically to remain informed about how bos33 protects your data. Archived versions of previous Privacy Policy editions are available upon request by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bos33 processes your Personal Data, please reach out to our support team through any of the following channels. All privacy-related inquiries are handled by our dedicated data protection team.
| Channel | Details | Response Time |
|---|---|---|
| [email protected] | Within 1–6 hours (24/7) | |
| Live Chat | Available directly on the bos33 Platform — look for the chat widget on any page | Typically under 5 minutes |
| +62 811-0033-XXX | Within 30 minutes (WIB business hours); within 2 hours (overnight) |
Support is available 24 hours a day, every day of the year, in both English and Bahasa Indonesia. For formal data subject access requests or erasure requests, please include your registered Account email address and a description of the specific request in your message so that our team can process it efficiently.
bos33 is committed to resolving all privacy inquiries fairly and promptly. If you feel your concern has not been addressed adequately, you retain the right to escalate to the relevant data protection authority in your jurisdiction.
Beyond legal compliance, bos33 has made data protection a core platform value. Here are the six pillars of our privacy commitment to every Indonesian player.
Now that you know exactly how bos33 handles your data, you can play with full peace of mind. Explore our full game library — from live casino and Dragon Tiger to sportsbook and slots — all secured with industry-leading data protection.
21+ only | Play Responsibly | Responsible Gaming Tools